Technical Support Supervisor

Job Description

Title: Technical Support Supervisor

Employer: One Solution Consultancy Services

Address: 10180 101 STREET NW suite 3400, Edmonton, AB T5J 3S4

Wages: $36.00/hour

Vacancies: 2 vacancies

Joining: As soon as possible

Employment type: Permanent employment, Full time

35 to 40 hours /week

Employment conditions: Morning, Day

Overview

Languages

English

Education

· College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

· or equivalent experience

Experience

2 years to less than 3 years

On site

Responsibilities

Tasks

· Give access to computer networks

· Report on the performance of computer systems and networks

· Respond to users experiencing difficulties with computer

· Consult user guides, technical manuals and other documents to research and implement solutions

· Provide advice and training to users in response to identified difficulties

· Collect, organize and maintain a problems and solutions log for use by other technical support analysts

· Participate in the redesign of applications and other software

· Supervise other technical support workers in this group

· Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

· Perform Web-server backup and recovery operations

· Provide customer service

· Manage incidents

Benefits

Health benefits

· Health care plan

Work Setting

Consulting firm

How to apply

By email

onesolutionjobscanada@gmail.com

Who can apply to this job?

The employer accepts applications from:

· Canadian citizens and permanent residents of Canada.

· Other candidates with or without a valid Canadian work permit.